Returns & Exchanges
At Godavari Vantillu, we strive to deliver the authentic taste of tradition to your doorstep; however, if you receive a damaged or incorrect product, we offer a hassle-free return and exchange process within 24 hours of delivery.
Report the Issue
Contact our customer support team via email or WhatsApp within 24 hours of receiving your order, providing your order ID and clear photos of the product.
Verification Process
Our quality control team will review your request and the provided images to verify the concern against our freshness and packaging standards.
Pickup or Disposal
Based on the product type and your location, we will either arrange a reverse pickup or provide instructions for the safe disposal of the items.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement of your favorite sweets or pickles or initiate a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing